![]() The workbook provides a comprehensive guide to understanding customers and ensuring customer satisfaction. ![]() When an Apple Store hires a new employee, the employee receives training from a Genius Training Student Workbook. One company that makes highly effective use of its SOP manual to train new employees is Apple. It can increase training efficiency by anticipating frequently-asked questions new employees have, which reduces the amount of time other employees need to spend answering questions. Having employees study the company’s SOP manual during the on-boarding process is an excellent way to familiarize new hires with a company’s policies and procedures. The most widespread use of operational manuals is training new employees. Here’s a closer look at some of the reasons your company needs a documented operations manual. Having your standard operating procedures documented makes it easier to train new employees, saves time, makes your business more scalable, reduces your liability risks and adds market value to your company. ![]() ![]() This is a mistake that fails to take advantage of the important benefits that SOP manuals offer. But less than three percent of workers actually use their company’s SOP manuals after their initial training period. Over eight out of ten companies use formal policies and procedures manuals, a survey of over 1,000 business owners found. Business schools teach that having a standard operational procedure (SOP) manual is a best practice. ![]()
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